The EE Community

I have switched from Virgin Media. I having trouble with seitch deal.

Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received, and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...

My A20e is locked to EE

My A20e is locked to so and I can't use my 02 contract sim need to get it unlocked to all networks how do I do it and what's the cost

setup iphone new but still keep esim

hi, I've got a SIM card at the moment but buy my new iPhone from apple every year so I know eventually need to go onto an esim at some point, but would like to know. if I setup my iPhone with a esim, with all my app installed etc. and I want to setup...

Why does it take 6 days to fix broadband issues outside of my home

I cannot play online. Even YouTube and Discord lag like I'm on 1999 dialup. I went onto the site and it said there wasn't an issue until I made them run that online diagnostic and they were like "oh there is a problem". It'll be fixed by Friday they ...

Unjustified Price Increase During Fixed Contract – Request for Refund and Price

Hi,I signed a 24-month contract at an EE store, clearly agreeing to a fixed monthly price of £10. One of the main reasons I chose this long-term contract was the promise of price stability.However, it has been less than a year, and my monthly charge ...

Subscription payment 10£ as you go

Hi there. I am being charged twice for a package. How do I turn off Recurring Card Payment-10£ and leave Auto Card Payment-Pack-9£ Auto Card Payment-Pack?Thanks in advance.

First boot up of the EE Smart Hub Plus

Hello all, I made a post a week or so ago about migrating from the BT SH2 to the EE SH+, this new hub arrived today - it was told over the phone at the time of ordering last week that it would be a simple plug and play, minimal setup. I wanted to swi...

Norton Security issue when trying to view compromised password

I've had a notification that a password has been found on the dark web.To view it I need to enter code to validate my email address. I do this, Norton accepts the code, takes me back to where I should view the password, but doesn't show me the passw...

EE TV Box Pro – IPC6023 Error Despite Full Troubleshooting

Hi all,I’m getting the IPC6023 error on my EE TV Box Pro, which I understand is related to multicast streaming.Here’s what I’ve tried so far:Restarted the EE TV Box Pro, EE Hub, and any related devicesChecked that all equipment is either EE or BT sup...

Resolved! Re: Remove content lock

I need remove content lock on my phone please

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