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Payment taken but confirmation not received

PranjalRao
Visitor

‎05-08-2023 03:12 AM

Hi,

I placed an order for a new phone. When I landed on the payment page, safari froze and went blank. But the payment was taken from my account. I did not receive any confirmation email from EE.

I have been waiting for a while now and I am worried now as to what is going on.

I have checked all the folders in my mailbox.

Can someone help please?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎05-08-2023 05:02 AM

@PranjalRao   This isn’t customer services it’s a public forum and no one here knows who you are let alone check anything you might have placed an order for.  Customer service isn’t open at 3am so you’ll have to call them from 8am onwards 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.