Pay monthly

kirsty896 · ‎21-07-2025

I ordered two pay monthly iPhones I had a text message to say one order was cancelled and nothing about the other handset and no explanation as to why can anyone help please

Kwright

Schockwave · ‎21-07-2025

Hello @kirsty896 ,

Welcome to the community,

Sorry, this is a public forum with no account access and we do not know who you are. You will have to speak to customer service to find out what is going on, as they can then view your account and let you know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎21-07-2025

Hello @kirsty896 ,

Welcome to the community,

Sorry, this is a public forum with no account access and we do not know who you are. You will have to speak to customer service to find out what is going on, as they can then view your account and let you know.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.