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[Anay]

Hi it’s been 2 days since i have ordered my s25 ultra but there is no update regarding this. Why its taking so much time? 

[Michael_D]

Hi @Anay 

Welcome to the community.

I know you'll be keen to get your hands on your S25 Ultra.

Which colour and storage size did you order? I can have a look at the stock to make sure there are no delays.

Did you get a confirmation email after placing the order? 

Michael

[Anay]

Hi Michael,

Colour Titanium white 256 gb

yess i got the confirmation mail and also they deducted the money. Order number is : xko*********

[Mod edit - removed order number]

[Macpaw]

I have that's same issue, did they sorted out?.

[Macpaw]

Hi 

I have that's same issue us Anay, please can you help me with my order?. I've got confirmation email and order number.

[Michael_D · Accepted solution]

Thanks @Anay 

I've removed the order number, just so it is not available for public view.

That model is showing as being in stock and usually despatched within 1 day.

The best thing I can suggest would be to give our customer service guides a call, and they'll be able to access your account to check the order for you.

Michael

[Michael_D]

Hi @Macpaw 

Welcome to the community.

When was it you placed your order?

Which model of phone was it, including colour and storage size?

Michael

[Macpaw]

Thanks for quick response.

Hi Michael

Order date 5 of April 2025

Samsung Galaxy S25 Ultra

256GB Titanium Silverblu

£37.1

6*

£25.00**

[Michael_D]

Thanks @Macpaw 

That one is in stock as well, and usually despatched within a day.

I'd recommend giving us a call so our team can get into the account and order to check the status and see what is happening with it.

Michael