PS5 "Accessory" added to plan

[mattpitt]

Hi!

Yesterday morning I purchased the PS5 God of War bundle as an "Accessory" to my pre-existing phone contract.

I've received a confirmation email for the £10 upfront cost, but nothing since, and I can't seem to find any evidence that I've even made a purchase anywhere on my MyEE page (checked Add-ons, statements, billing etc) and found nothing.

am I being daft or do I need to ring up support?

thanks!

[mattpitt]

Hi!

Yesterday morning I purchased the PS5 God of War bundle as an "Accessory" to my pre-existing phone contract.

I've received a confirmation email for the £10 upfront cost, but nothing since, and I can't seem to find any evidence that I've even made a purchase anywhere on my MyEE page (checked Add-ons, statements, billing etc) and found nothing.

am I being daft or do I need to ring up support?

thanks!

[James_B · Accepted solution]

Hi @mattpitt,

Welcome to the EE Community. 🙂

Please allow 2-3 days for your order to be dispatched.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James