Ordering Tracking

[MBaker72]

I placed my order on the 10th June for a new phone and to join EE from O2, the only correspondence I have received from EE  is an acknowledgement email with order number but with no way tracking my order.

Can someone please let me know how I can track my order or if the phone I selected (Google Pixel 7a) is out of stock or long lead delivery time.

[Leanne_T]

Hi there @MBaker72 

Thanks for coming here. 

which model size and colour did you order? 

I will certainly check if this is showing in stock 🙂

Leanne.

[MBaker72]

Hi Leanne

I ordered the 5G 128GB version in Charcoal

[Leanne_T]

Thanks @MBaker72 

This is showing in stock, please get in touch with our mobile care team on 0800 956 6000 and they will check the order for you. 

Leanne.

[MBaker72]

Thanks Leanne for your assistance

[MBaker72]

Hi Leanne

Calling the number you provided doesn't get me anywhere due to my number (must still be with O2) not being on the EE system, what other options are open to me in this situation?

[Leanne_T]

Hi @MBaker72 

If you select new/joining EE this will get you to the team with no EE number needed 🙂

Leanne.

[MBaker72]

All sorted Leanne, thanks again

[Leanne_T]

Great news @MBaker72 

Thanks for letting me know 🙂

Leanne.