cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ordered pixel 10 pro 2 weeks ago - still not yet dispatched?

BadHairBear
Investigator
Investigator

As the title. I ordered a pixel 10 pro (jade, 256gb) as an upgrade 2 weeks ago. Order was confirmed, and I expected a dpd tracking link within 14 days (as per the Web page when I ordered tj phone) when the phone was dispatched.

But it's now 14 days later and I've not heard a thing. The order tracking graphic on the ee app shows as dispatched, but there's no dispatch date showing and I've had no dpd link, and no phone has been delivered. 

Is there a delay in dispatching pixel 10 pros? If so, is there any rough timeline on when I can expect my phone to be dispatched? I don't mind waiting, but the fact I've had no communication is incredibly poor. Just an email to say it's on back order and I can expect to recieve it within 28 days (or whatever) would have been appreciated. Not just a confirmation email and then to be left in the dark. 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @BadHairBear 

If you have checked EE order tracking and that doesn't help then you'll need to speak to EE CS on 150.

Also download the DPD app.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Christopher_G
EE Community Support Team

Hi @BadHairBear 

Welcome to the community.

The current delivery guidance for the Google Pixel 10 Pro (256GB, Jade), is to expect dispatch within 21 days.

All orders are sent out in the order in which they were placed, from oldest order to newest. DPD will be in touch with you when it is ready to be delivered. 

Thank you for your patience so far.

Chris