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Ordered phone -24hrs no contact

milasydney01
Explorer

Ordered a new phone before 19.30 on Sunday. It says you will receive messages regarding delivery but 24hrs have passed and I've had no contact. 

 

Tried tracking online using my order number and it says, "Sorry, we can't show your order details right now."

4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@milasydney01  Once a device has been allocated to you you will receive a tracking number.     What device did you order ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi @Chris_B 

 

I ordered a Google Pixel 6. 

@milasydney01  I would give it till tomorrow if you don’t have it tomorrow I would call customer services about this.  Check your spam

folder incase any email has ended up there.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Morning @milasydney01

 

Thanks for coming to the community. 

 

Which colour Google Pixel 6 have you ordered?

 

Have you downloaded the DPD app and used your email address and postcode, to see if they have deliveries scheduled? 

 

Leanne 🙂