Upgrade

[Dukeboxdukers]

I’m in the process of upgrading and whilst ordering it says no upfront fee for the phone, however, when it comes to checking out there is an up front fee of £50.00 am I missing something??

[Leanne_T]

Hi @Dukeboxdukers

Thanks for coming here 🙂

Is the £50.00 a device cost or an early upgrade fee?

If the device has an upfront cost, this would need to paid, as this is different to an upgrade fee. 

Speak soon 🙂

Leanne.

[Dukeboxdukers]

It shows that the upfront cost should be 0.00 but it appears added as 50.00 upfront when I try to check out. I don’t have an early upgrade fee to pay

[Leanne_T]

Thanks @Dukeboxdukers

Which phone and plan have you selected? 

Could you attach a screenshot of the basket at checkout using the camera icon? 

Thanks 🙂

Leanne.