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Ordered a phone plan and instructed to call the number provided in the email

caaarlamarieC7
Explorer

‎27-11-2022 06:34 PM

Ordered a phone plan via website and after paying for upfront cost, was instructed to call the number provided in the email to supply additional information. It had been more than an hour trying to call. Would my order go through? The money was taken from my account already. 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎27-11-2022 06:38 PM

If EE ask you to call them with some additional info then you will need to call them before your order may progress.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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caaarlamarieC7
Explorer
In response to XRaySpeX

‎27-11-2022 06:48 PM

Been calling the number provided for more than an hour. Also tried calling 150 and still left on hold ☹️

0 Helpful
Leanne_T
EE Community Support Team
In response to caaarlamarieC7

‎28-11-2022 08:30 AM

Hi @caaarlamarieC7

Thanks for coming here. 

If we have requested further details, you would need to contact the number provided and hold for one of the team to get this looked into. 

Hope this is sorted soon for you. 

Leanne 🙂

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