Ordered a new phone money come out but no email for confirmation

[ZachPitchford97]

I've ordered a phone of ee app on Friday all payed for seen payment has gone through but had no confirmation email with any reference codes or anything but confused 

[Leanne_T]

Hi there @ZachPitchford97

Thanks for coming here 🙂

Which model phone, including size and colour did you order? 

Leanne 🙂

[ZachPitchford97]

Hi leanne

I believe what I have ordered is the samsung A53 5g ,6.5 inch, 64 mp
camera, smart phone with the galaxy buds 2 free on a 40gb sim plan a month
I belive its 37£ a month all together.
It should be registered and sent to:

x xxxxx xxxx
xxxx xxxx
xxxxxxxxx
xxxx xxx

And email is set as one im using now

Hope you can help me out here
Also if helps available for a call after 3.30 pm on xxxxxxxxxxx

Regards

xxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @ZachPitchford97 

This device is showing in stock. 

Have you downloaded the DPD app to see if we have any deliveries scheduled? 

If you use the email address and postcode this will show you if this has been received by DPD 🙂

Leanne.

[ZachPitchford97]

Thank you I will download the app now cheers

Zach

[Leanne_T]

No problem @ZachPitchford97

If nothing shows, please give us a call on 150 and the team will check the order for you and give you an update. 

Leanne.