Ordered a Phone Contract, upfront payment got taken, no email confirmation.

[Randomer2023]

Hiya, 

I recently ordered an Iphone 15 Contract on the EE website, its taken the money out of my bank account but i have had no confirmation email at all. It just refreshed the page when the payment was approved.

[Lesley1990]

Same happened to me yesterday, I started a new contract with EE as my current contract has ended.. ordered the iPhone 17 pro in orange..

filled everything in, did the PAC code, paid the upfront cost, which has been taken out of my account.. to then the screen going black, refreshed it for it to be in the home page again!

The only email I received after was - “your plan details”Contract Summary and Pre-Contract Information etc

I’m not even sure if it’s been accepted as I wasn’t sure if it would work!

[Katie_B]

Hello @Lesley1990. 

Thanks for coming here and ordering with us.

If you have received an email with all your pre-contract information it sounds like this has been accepted. 

I completely understand your frustration with this not being made clear. 

Should you wish to get further confirmation our customer care team will be happy to help. 

Katie