18-04-2026 07:10 PM - edited 18-04-2026 07:29 PM
Hello, I ordered a phone and wondered if anyone could help me. I have tried tracking my order but I get an error saying it couldnt track my order. I have had a confirmation email and number. Please could some help me confirm my order went through correctly? I have tried calling your phone number but I am unable to get through. thank you in advance
Solved! See the answer below or view the solution in context.
19-04-2026 08:27 AM
Hi @MaryCRS
As you're seeing an error when tracking your order may not have been completed. Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly, using the order number you have.
If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.
Ali
18-04-2026 08:13 PM
@MaryCRS You’ll get a tracking number once a device is allocated to you. You have an order number you can not track what’s not be allocated.
19-04-2026 08:27 AM
Hi @MaryCRS
As you're seeing an error when tracking your order may not have been completed. Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly, using the order number you have.
If the order couldn't be processed, the team can discuss what additional information we need to manually complete it for you.
Ali