Order

[Emmalee10]

I placed and order and I have been debited but I can’t find the order nor a reference to it

[Lesley_W]

Hi @Emmalee10 

Welcome to our community.

I'm sorry you haven't heard anything about your order. Was this done online or over the phone?

Lesley

[Emmalee10]

It was done online and I’ve been debited

[Lesley_W]

Thanks for your reply @Emmalee10 . 

Did you get any reference number or has a confirmation email perhaps made it's way into the junk/spam folder?

Lesley

[Emmalee10]

I have already been debited, and so I have to make another payment??

[Emmalee10]

I have reordered and I’ve been debited and no response no reference.

can you guys process my order or refund my 60 pounds.

[Chris_B]

@Emmalee10  Not from here as this isn’t customer support and no one here knows who you are and there is no account access from here.   Have you checked your spam folder? 

[Emmalee10]

Yes I have.

 please who so ever is in charge should refund my money or process my order.

[Ali_A · Accepted solution]

@Emmalee10 

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. 
If your application has not been successful we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account after 10 working days. 

Our care team will not be able to ask your bank to release it any quicker than their standard timescales, as this is set by your bank/card issuer only. 

In the mean time, to check the order has been placed correctly or to have it processed you'd need to speak to our Digital Sales team who will be able to look into this for you. Contact Us | Help & Support | EE   

Hope this helps! 

Ali