Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order

willoughby2k19
Investigator
Investigator

‎06-02-2023 07:35 AM

Hi everyone just a qucik one i preordered the s23 ultra as an upgrade i have recieved a confirmation text but no email is this still meaning its accepted and says dispatch in 21 days 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎06-02-2023 10:44 AM

Hi there @willoughby2k19 

Thanks for coming here. 

Did you get a tracking number for the online order tracker? 

How did you place the order? 

Leanne 🙂

0 Helpful
willoughby2k19
Investigator
Investigator
In response to Leanne_T

‎06-02-2023 10:48 AM

No tracking number but the text contained the XKO number and i ordered through the app 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to willoughby2k19

‎06-02-2023 11:05 AM

Thanks @willoughby2k19 

I would suggest giving us a call on 150, the team will check the order has been processed and provide the tracking number 🙂

Leanne.

0 Helpful
Philter
Established Contributor
Established Contributor

‎06-02-2023 11:09 AM

It looks like if you buy an S23 direct from Samsung you'll get the phone from the 10th. Any idea on when EE will start sending them out, @Leanne_T ?

Leanne_T
EE Community Support Team
In response to willoughby2k19

‎06-02-2023 12:52 PM

Hi @Philter 

Deliveries will start from 17th February and DPD will text you to let you know when this will be delivered. 

Leanne.

0 Helpful