Order

[Em196]

I placed an order on the 6/01/26 for a pay monthly mobile, I haven’t received a confirmation email yet i understand the upfront payment is held until dispatch but wants to check what was going on as i have no way to ring EE as my current phones mic is broken anyone have any other advice on how to contact EE 

[Lesley_W]

Hi @Em196 

Welcome to our community.

I understand you will be eager to have an update on your order.

Have you checked your junk/spam to see if it's made it's way there in error?

Was the phone you ordered in stock or was there a wait time for it?

Lesley

[Em196]

I’ve checked all my mail and only received the contract details no confirmation or order number and I think it was in stock I didn’t see anything about it being out of stock 

[Rach_H]

Could you let me know the phone you order @Em196, so I can take a look into the stock for you?

Rach

[Em196]

iPhone 17 on sage green  

[Rach_H]

Which memory size is that @Em196?

Rach

[Em196]

256gb x

[Rach_H · Accepted solution]

We are expecting these to be dispatched within 1-3 days @Em196, so this should be with you tomorrow, but if you don't receive it then you may have to call our team on a friend or family member's phone.

Rach