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Panda9627
Investigator
Investigator

Hello I put an order through but haven’t had no confirmation email and when I go track order it says can’t be tracked right now

9 REPLIES 9
James_B
EE Community Manager
EE Community Manager

Hi @Panda9627,

Welcome to the EE Community. 🙂

When did you place your order?

Which phone did you choose?

James

This morning and iPhone 14 pro max in. Purple 

James_B
EE Community Manager
EE Community Manager

Which storage size @Panda9627?

James

128gb

James_B
EE Community Manager
EE Community Manager

Hi @Panda9627,

That model is in stock and usually dispatched within one day.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

Would I have. Not got confirmation that it been successful as I have not heard nothing since placing the order 

I tracked dpd and it says return to sender requested

James_B
EE Community Manager
EE Community Manager

Hi @Panda9627,

Yes, you should receive a confirmation email within 24 hours of placing your order.

James

James_B
EE Community Manager
EE Community Manager

Hi @Panda9627,

If your order has been returned by DPD, please get in touch with Customer Care for more information.

James