14-04-2023 01:57 PM
Hello I put an order through but haven’t had no confirmation email and when I go track order it says can’t be tracked right now
14-04-2023 04:34 PM
Hi @Panda9627,
Welcome to the EE Community. 🙂
When did you place your order?
Which phone did you choose?
James
14-04-2023 04:38 PM
This morning and iPhone 14 pro max in. Purple
14-04-2023 04:45 PM
Which storage size @Panda9627?
James
14-04-2023 04:52 PM
128gb
14-04-2023 04:55 PM
Hi @Panda9627,
That model is in stock and usually dispatched within one day.
You'll receive a text message with tracking details as soon as your delivery slot is confirmed.
James
14-04-2023 04:58 PM
Would I have. Not got confirmation that it been successful as I have not heard nothing since placing the order
14-04-2023 05:13 PM
I tracked dpd and it says return to sender requested
14-04-2023 05:14 PM
Hi @Panda9627,
Yes, you should receive a confirmation email within 24 hours of placing your order.
James
14-04-2023 05:16 PM
Hi @Panda9627,
If your order has been returned by DPD, please get in touch with Customer Care for more information.
James