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Order update

Darrenharper29
Investigator
Investigator

‎23-09-2023 12:30 PM

I’ve pre-ordered the iPhone 15 & had texts tellin me it’s comin but nothin since, no order confirmation, no tracking number, nothing. How do I find out whats goin on?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎23-09-2023 12:35 PM - edited ‎23-09-2023 12:35 PM

Hi @Darrenharper29 

Youll need to speak to EE CS on 150 but i wouldn't bank on receiving your handset any time soon. Which handset dud you order. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Darrenharper29
Investigator
Investigator
In response to Northerner

‎23-09-2023 12:41 PM

Hi, thanks for the quick reply. I ordered the 15 pro max on Monday. I was just worrying because I’ve had no email confirmation with a reference or anything, just text messages saying it’s coming, but not when. I think I’ve ordered the most popular colour too so wasn’t expecting to get it on day 1

0 Helpful
Christopher_G
EE Community Support Team
In response to Darrenharper29

‎23-09-2023 02:42 PM

It sounds like your order has gone through, if you're receiving messages about it, @Darrenharper29 

DPD will be in touch with you when it's ready to be delivered. 

Chris

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Darrenharper29
Investigator
Investigator
In response to Christopher_G

‎23-09-2023 02:57 PM

okay thanks 

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