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Order tracking

boingydoing
Visitor

‎20-09-2025 12:02 PM

I ordered a new phone as an upgrade on Wednesday and the next day received a text that it was cancelled but gave no further information. I then went into the local EE branch and they had tech issues so I couldn't get a new phone there either.

I then ordered a different phone on the app and received an order confirmation email but have heard nothing since then and the tracking number doesn't work - it just says it's timed out. I'm anxious that this order will also be cancelled or I'll be kept waiting for a long time, and I've been unable to get in touch with customer service.

 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎20-09-2025 12:06 PM

Hi @boingydoing 

You'll need to speak to EE CS on 150 about your order.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.