Order tracking not working.

Nike55 · ‎17-12-2023

Chris_B · ‎17-12-2023

@Nike55 Do you have a tracking number? This is sent to you once a device is allocated to you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎17-12-2023

@Nike55 Do you have a tracking number? This is sent to you once a device is allocated to you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Nike55 · ‎18-12-2023

Hi yes I have a tracking number but nowhere to input on the EE website - its a sim card and is supposed to be with me within 2 days ...there is nowhere to track sim card deliveries through EE and no team help is available on the phone..

Think I'll cancel my new DD and stay with my current supplier....

James_B · ‎19-12-2023

Hi @Nike55,

Welcome to the EE Community. 🙂

SIM cards are sent in the standard post, rather than via a trackable service.

The delivery timescales are 2-5 working days.

Hope this helps.

James