Order status not updated couple of weeks still

[Jignesh0508]

HI, I have order online my phone 14pro max and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through already upfront cost debit in my bank account nd no anyone ee executive answer   properly regarding this 

[Jignesh0508]

3 time call but not connected

[Leanne_T]

Hi @Jignesh0508 

Please try us again, once one of the team is available they will be happy to help 🙂

Leanne.

[Jignesh0508]

How kany time i will try alredy 7 time i will call nd visit store

[Leanne_T]

The store can also help @Jignesh0508 

I hope you get this sorted soon 🙂

Leanne.

[Jignesh0508]

I m not free for this everytime if not delivered my product then refund me
because 5 working day completed nd stil now not give me any updates
regarding my order so

[Leanne_T]

Hi @Jignesh0508 

We have no account access on the community to refund or check the order, you can pop into an EE Store or try calling us again for further information. 

Leanne. 

[Jignesh0508]

Same ans given store it was not any updates

[Leanne_T]

I see @Jignesh0508 

Once the order has been processed, you will be sent another email to let you know. 

Leanne. 

[Jignesh0508]

When process my order becsue its 5 day completed alredy still now not any
updates nd noth ac creat

[Leanne_T]

Hi @Jignesh0508 

To get information on why the order has not been sent to you, you would need to speak to our mobile care team who can check the account and give you more information. Sorry, as advised I am unable to provide this information. 

Leanne.