Order status not updated couple of weeks still

[Jignesh0508]

HI, I have order online my phone 14pro max and have not recieved any tracking details. Was hoping this would be delivered ASAP as currently have a phone which does not work? Can someone please update on how long and if the order has gone through already upfront cost debit in my bank account nd no anyone ee executive answer   properly regarding this 

[Leanne_T]

Hi @Jignesh0508 

Thanks for coming here.

Was this an upgrade or new contract?

Which model size and colour iPhone 14 Pro Max did you order? 

Leanne 🙂

[Jignesh0508]

New contract with iPhone 14 pro max 256gb balck

[Leanne_T]

This device is showing in stock @Jignesh0508 

Have you had any emails to advise you needed to contact us to discuss the order? 

Has the payment been returned to your available balance with your bank? 

Leanne.

[Jignesh0508]

Only order confirmation mail recived nd payment not refund till date in my
bank account

[Leanne_T]

Thanks @Jignesh0508 

Please call us on 0800 956 6000, selecting new/joining EE and the team will get your order looked into and give you an update 🙂

Leanne.

[Jignesh0508]

Yesterday i already call this number nd they was say not update any for us
because u give order online so what i should do now?

[Leanne_T]

Hi  @Jignesh0508 

Please try calling us again to see if the order has been accepted and processed, we have no account access on the community we are unable to look into this for you. 

Leanne.

[Jignesh0508]

But they told me if u EE customer that why i am checkd your details
otherwise i can't any updates in system because you are new customer so i
can't access

[Leanne_T]

Hi, sorry you would need to call us to get further details on the order @Jignesh0508 

Leanne 🙂