Order placed over a week ago - no tracking or order details available

[Ringworthy]

" Sorry, we can't show your order details right now " 

Upgraded a month early, had the confirmation email but that's it 

[Chris_B]

@Ringworthy  I would recommend you call customer services about this as I would have thought you’ll have this by now.  Your order probably didn’t go through.   The email you got back is an automated response. 

[Ringworthy · Accepted solution]

That was using the app 

I went through the process again today using my phones browser and the upgrade has been despatched !

Something obviously went wrong with the first attempt 

[Leanne_T]

Thanks for coming back and letting us know this has now been processed @Ringworthy 

Leanne 🙂