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Order phone

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Molls123
Contributor
Contributor

‎05-01-2026 04:56 PM

I ordered the new iPhone 17 pro max in silver on the 31/12/2025. I have not received a confirmation email but the order has been processed in store. How long are these taking to come? When will I receive tracking etc?

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Molls123
Contributor
Contributor
In response to Christopher_G

‎15-01-2026 10:05 AM

iPhone 17 pro max in silver 256gb, I understand it’s taking longer as it’s popular but that has now been just over 2 weeks with no update 

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Christopher_G
EE Community Support Team
In response to Molls123

‎15-01-2026 10:15 AM

Thanks, @Molls123.

The current estimated timescale for delivery on new orders is to expect dispatch within 14 days. We clear orders from oldest to newest, as we receive stock from the manufacturer.

The next step in the process is that DPD will contact you with a delivery window. Looking at the delivery estimates, hopefully that's soon.

Thank you for your patience so far.

Chris

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