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Order phone

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Molls123
Contributor
Contributor

‎05-01-2026 04:56 PM

I ordered the new iPhone 17 pro max in silver on the 31/12/2025. I have not received a confirmation email but the order has been processed in store. How long are these taking to come? When will I receive tracking etc?

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Rach_H
EE Community Support Team
In response to Molls123

‎06-01-2026 11:31 AM

Thanks for sending that over @Molls123.

We're currently expecting a delivery timescale of around 14 days for this model, but if we can get it to you sooner then we absolutely will.

Rach

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Northerner
EE Community Star
EE Community Star

‎05-01-2026 05:14 PM

Hi @Molls123 

If this is an in store purchase you'll need to speak to them about your order. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Molls123
Contributor
Contributor

‎05-01-2026 05:40 PM - edited ‎05-01-2026 06:14 PM

How long is the iPhone 17 pro max taking to come. Also when do I receive confirmation for a phone I ordered on the 31/12/2025. In store told me I needed to contact customer service for my order reference.

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Rach_H
EE Community Support Team

‎06-01-2026 08:26 AM

Hi @Molls123,

Welcome to the Community!

I'd be happy to take a look into this for you. Could you let me know the memory size of the device you ordered, so I can check the timescales for delivery?

Rach

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Molls123
Contributor
Contributor
In response to Rach_H

‎06-01-2026 10:49 AM

Hi, it’s the iPhone 17 pro max 256gb in silver. Ordered it on the 31/12/2025.

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Rach_H
EE Community Support Team
In response to Molls123

‎06-01-2026 11:31 AM

Thanks for sending that over @Molls123.

We're currently expecting a delivery timescale of around 14 days for this model, but if we can get it to you sooner then we absolutely will.

Rach

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Molls123
Contributor
Contributor
In response to Rach_H

‎06-01-2026 02:21 PM

That’s great.  Could you also help me with this. Ordered the phone in store, didn’t receive any confirmation email but received the paperwork from the store. The store told me to speak to customer service as they couldn’t find my order reference. How do I receive this? In order to track the phone.

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Rach_H
EE Community Support Team
In response to Molls123

‎06-01-2026 03:40 PM

You would need to call our team @Molls123, as we do not have account access here in the Community.

Rach

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Molls123
Contributor
Contributor

‎14-01-2026 08:05 PM - edited ‎14-01-2026 08:08 PM

Becoming really frustrated now. Ordered the iPhone 17 two weeks ago spoke to someone on Monday who advised I had a time slot for yesterday. No sign of the phone. Had a phone call off someone from ee today who told me he has no idea when the phone is in stock!! I’ve given it 2 weeks when I was originally told 4-5 days and it’s still not here, and still don’t know when it’s going to come!!!

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Christopher_G
EE Community Support Team
In response to Molls123

‎15-01-2026 09:54 AM

Hi @Molls123 

Welcome to the community.

Was it the iPhone 17, iPhone 17 Pro or the iPhone 17 Pro Max? Which colour and memory size did you choose?

Chris

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