Order number

[poppycaister]

When I input my order number (begins with xko) the search returns “oops! Your order number timed out” - why is this? Is my order confirmed?  I’ve already paid the money upfront and set up a direct debit 

[JamieWATP]

Can you see my order

[Katie_J]

Hi @JamieWATP. 

We have no account access here on the EE Community so we are unable to see your order. 

If you wish to discuss your order please get in touch with customer care. 

Katie