Order number not working

[Beckywool12]

Hi I placed an order last night, I paid the £30 upfront cost and have had a confirmation email but nothing since. When I go to track my order it says it was wrong. I’m using an xko number. Can I please have some assistance with this. Thank you 

[Ritu_D]

Hi @Beckywool12 

Welcome to the community. 

It's great to hear you have placed an order with us, what was it you ordered? 

When you place an order online you will receive an acknowledgement email with your order reference number. It then goes through a processing and credit check stage, once your order is fully accepted you will receive correspondence advising on despatch information. 

If for any reason we need any further details you will receive an email advising you to get in touch with our digital sales team. 

Thanks 

Ritu