Order number is not working .

[Itzkikix]

I have received a confirmation email for my order . It says that it is being processed. They have gave a order number but when I go to track my order I’m unable to .

[Leanne_T]

Hi @Itzkikix 

Thanks for coming here. 

Which model, including size and colour have you ordered? 

Leanne. 

[Itzkikix]

iPhone 14 128gb purple

[Leanne_T]

Thanks @Itzkikix

Have you downloaded the DPD app? 

If you use the email address and postcode you entered at checkout, this will show you any deliveries scheduled for the address you have selected? 

Leanne. 

[Itzkikix]

Yes and it says I have no parcel activity.

[Leanne_T]

Thanks @Itzkikix

If you give us a call on 150, the team can check your order and help you with the tracking number. 

Leanne 🙂