Order issues,

[Tknox]

Hi ordered an upgrade on Thursday for a yellow Iphone 14 and paid for the phone. I received an order confirmation but nothing else since. it says usually dispatched within 24 hours but when I try to track the order on my EE it cant find the order. I've had no DPD email either.

I've seen others having issues too. Will I receive my phone? I cant stay on hold to EE for an hour at work and cant use my mobile at work either

[Leanne_T]

Hi @Tknox 

Thanks for coming to the community. 

Which model size did you order? 

Has your plan changed to the new upgraded plan in your My EE? 

Leanne 🙂

[Tknox · Accepted solution]

Hi, EE have called this afternoon. The order got stuck in their system and after 25mins the order has been pushed through and should arrive soon once DPD get in touch.

[Leanne_T]

Thanks for coming back and letting me know @Tknox 

Have a lovely afternoon 🙂

Leanne.