Order is saying dispatched. But no delivery date for iphone 17 pro max cosmic or

[lom1310]

Tracked my order and its saying dispatched yet it has no expected delivery date 

[Northerner · Accepted solution]

Hi @lom1310 

If tracking is not available then you'll need to speak to EE CS on 150.

Thanks 

[lom1310]

I can view the order and time line says dispatched just no delivery date 

[Gareth43]

Download the DPD app if you haven’t already using same details you used to buy the phone, you’re more likely to be told by DPD about you’re delivery than EE in my opinion. EE delivery stats are either way behind or don’t work correctly. 

[Ali_A]

HI @lom1310 

Looking at the order history for iPhone 17 Pro Max 256GB Cosmic Orange, stock guidance while placing any order after the 28th November was - "Available to order (Expect despatch within 7 days)"

Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. It shouldn't be long. 

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details so you can track the delivery. 

Hope this helps! 

Ali