Order is saying dispatched. But no delivery date for iphone 17 pro max cosmic or

[lom1310]

Tracked my order and its saying dispatched yet it has no expected delivery date 

[Northerner]

Hi @lom1310 

If tracking is not available then you'll need to speak to EE CS on 150.

Thanks 

[lom1310]

I can view the order and time line says dispatched just no delivery date 

[Gareth43]

Download the DPD app if you haven’t already using same details you used to buy the phone, you’re more likely to be told by DPD about you’re delivery than EE in my opinion. EE delivery stats are either way behind or don’t work correctly. 

[Ali_A]

HI @lom1310 

Looking at the order history for iPhone 17 Pro Max 256GB Cosmic Orange, stock guidance while placing any order after the 28th November was - "Available to order (Expect despatch within 7 days)"

Which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. It shouldn't be long. 

If you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details so you can track the delivery. 

Hope this helps! 

Ali 

[lom1310]

Still no update on my order yet the phone is now in stock tried calling and getting nowhere 

[Ali_A]

Hi @lom1310 

If you've not yet had an update this indicates that it's still an Open Order, which means we are waiting to receive stock from the supplier so we can ship this out as soon as possible. 
As long as you have the DPD app set up, you should receive a notification as soon as it is shipped. 

That said, as it's been over 7 days, and the current guidance is now 3 days, I'd recommend giving Customer Service a call to ensure your order has not stalled. If needed the team can reprocess the order. 

Ali 

[lom1310]

I have rang 3 times and they are saying they can not do nothing at all and to just wait 

[Ali_A]

@lom1310 

I know you'll be eager to get your shiny new phone. If the team have checked the order is still on track, you should have your device very soon. 😊

Ali