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Order iPhone 15 pro max

Bakhtiyar1989
Explorer

I was refused a loan but I paid 30 pounds how can I get it back

1 REPLY 1
Ali_A
EE Community Support Team

Hi @Bakhtiyar1989 

Welcome to the EE Community. 

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. 

As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days. Only your bank would be able to release it any sooner. 

Hope this helps! 

Ali