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Order help

JordanB991
Explorer

Hey all. 

 

Probably a stupid question. I placed an order for an iPhone 16 pro max, and received the usual order email. It says on the email at the top to ''Call to discuss'' my order, however it says they have my order and will begin to work on it straight away.

 

Do I need to call, or can I leave it in the hands of EE to sort out?

 

Thank you!

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@JordanB991  personally I would call because if they do want to speak with you, obviously they can’t sort it out until they do speak to you and customer support will not call you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@JordanB991  personally I would call because if they do want to speak with you, obviously they can’t sort it out until they do speak to you and customer support will not call you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Yeah, definitely think I'll drop them a call when the CS line is open.

 

Email just confused me as it says they say I need to call to discuss my order, yet they're working on it.

 

Thank you none the less 🙂