new order

[kcochrane1]

i signed up and ordered i phone 17 pro max on 28/10/25 online. i received order confirmation email also asking me to call and discuss. i did this and was told it hasn't gone through successfully so re did it all over the phone. i didn't receive confirmation email for this so rang in the evening to double check it had all gone through and was assured yes it has. i still await confirmation email. is this usual? 

[Chris_B]

@kcochrane1  Check your spam folder in case it lands there.  

[Debbie_G]

Hi @kcochrane1.

Welcome to the community.

As @Chris_B mentioned, please check your spam/junk folder in case the confirmation email was filtered there.
If you've had no confirmation of your order, please get back in touch with our team. They'll be able to check the status and provide an order number so you can track this on our Track Your Order page.

Debbie