Probably a stupid question. I placed an order for an iPhone 16 pro max, and received the usual order email. It says on the email at the top to ''Call to discuss'' my order, however it says they have my order and will begin to work on it straight away.
Do I need to call, or can I leave it in the hands of EE to sort out?
@JordanB991 personally I would call because if they do want to speak with you, obviously they can’t sort it out until they do speak to you and customer support will not call you.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
@JordanB991 personally I would call because if they do want to speak with you, obviously they can’t sort it out until they do speak to you and customer support will not call you.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Please give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly. They can discuss what additional information we need from you to manually complete the order for you.
Just so you know, the upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank. We'll only complete the payment once the order is processed. If the order does not get completed we will not take the payment, and your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.
