Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56117 Views
  • 118 replies
  • 15 Helpful

My order

I was expecting a delivery of a Apple Watch yesterday and just wondering where it is 

Wookey31 by Visitor
  • 271 Views
  • 1 replies
  • 3 Helpful

Replacement phone

I am supposed to get a replacement phone today but have neither email nor phone calls about it at the cost of £50 in the warranty of an iPhone which is not a year old and would not allow me to have it replaced under warranty help 

Vubear by Investigator
  • 593 Views
  • 8 replies
  • 4 Helpful

Picking up order from local store (ID question)

Hi I’m currently serving in the Military and don’t go home often/if at all. Ordered the iPhone 16 pro max to be delivered to my local store close to where I’m based with work but it says I need ID to pick up the order. All my ID’s have my home addres...

Phone not delivered

I signed a contract with EE on 05/06 of a 25gb plan + IPhone 15 pro 125g titan I spent nearly one hour on the phone with the attendant everything went well and I received an email with my contract and the details necessary, I’ve been told that my pho...

New Upgraded Phone lost in Transit

i have recently upgraded one of our company phones, we got a notice of delivery, but unfortunatly at the time of the delivery the driver was not seen and we got a message saying no correct pin could be provided ( we never saw the driver at our addres...

Upgrade delivery

Hi , I still haven’t received my text from DPD and I was assured this would be being delivered today . Can someone help ?

Airpods taken back to EE?

I placed an order for airpods which will be added onto muy monthly mobile bill.DPD attempted a deliver early saturday morning hwilst i was asleep which i unfortunately missed.DPD tracker now says that they are on their way back to EE.Is anyone able t...

Upgrade/Flex pay

HiI am due an upgrade but do not understand this Flex pay option? What is the difference between a normal pay monthly upgrade or the Flex pay option. At the end of the contract will you still have paid everything off. Very confused thanks 

Dollee39 by Visitor
  • 1214 Views
  • 1 replies
  • 0 Helpful

Resolved! Preciso achar minha ordem

I have one order is xko***********. I already have an approved debt. But I can't find my order or delivery information. Can anyone help me? [Mod edit: Removed order number from public post]

New phone order

Hi I ordered a new last Tuesday which on 7 day despatch but had no email so I can't track the order through ee