If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi I've just ordered the samsumg s24 ultra and wanted to order to the samsumg ultra watch to pair with it but on checkout its asks for a pac code if wanting to keep same number but I am unable to get a pac code as still wanting to keep the number for...
I applied for a new phone, paying £30. It has gone through my bank, but says error on ee site. I have not received any emails or confirmation. Please advise Regards [mod edit: please do not post personal information on the public board. Thanks!]
I got this message today after placing an order and now after over 1.5 hours on hold to get through, I still cannot. How can we contact EE if we can't actually get through to anyone? Chat appears to be disabled as well.
I ordered a iPhone 15 pro Max and I ordered it over the phone I received a text confirmation but no email or reference number and I’m just not sure where the phone it as they said it would be delivered today and I’ve had nothing telling me when and I...
Hi I ordered a upgrade and got a email saying that I had ordered the phone on the tracking says dispatched I ordered on Tuesday it’s now Friday and I’ve had no confirmation of order or any message to say when it will be delivered. Can anyone help me ...
I ordered a iPhone 15pro and a Samsung s23 on upgrade 3 days ago. Wasn’t told over the phone they weren’t in stock but was told it would be delivered yesterday. Yesterday the Samsung arrived but no iPhone. Checked order status and it says ‘back orde...
Asking this on behalf of someone. If you was to trade in your phone for a pre-order phone but had to wait for the phone to come before you give them the phone, do you still get the phone with deal if the phone come with buds or watch thanks
i chose a delivery to store and requested DPD to deliver it on specific date as currently I’m out of country. However DPD delivered it next day despite the request. How long does EE store hold the package for collection? I’ll be able to collect the p...
I have placed an order for a SIM plan 2 weeks ago. No SIM received yet. Once called the 150 I have been told the SIM should have arrived by today (no reason for the big delay has been provided). Today I called again and the person I talked with didn'...
I ordered this phone for pre-order Samsung fold 6 in store (Longbridge) , I got it released on the 19th July and was told that I would get the ear buds and we asked to make sure, I phoned EE yesterday and was told that we are not getting them and to ...
