Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62489 Views
  • 120 replies
  • 15 Helpful

basket

can some one help cant clear my basket ,i have cleared all information and cookies aswell

LP067 by Investigator
  • 440 Views
  • 3 replies
  • 4 Helpful

Executive complaints handler negligence

EE executive handler dealing with serious complaint sends wrong EE box just knowing requested Apple 4k box tell me she will try cancel it the TV mini box that she ordered poor service advisor should knke difference now been sent out is the mini box  ...

Resolved! No order update

I purchased a new contract Iphone 16 Pro Max on 19th March and I've still had no updates.

Cadams87 by Investigator
  • 543 Views
  • 5 replies
  • 10 Helpful

Resolved! Order

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.  please advise. 

Berrak by Explorer
  • 391 Views
  • 3 replies
  • 1 Helpful

Order

Hi I put in a order on 20th of March and said it will be dispatched in 48 hours. But order still not been further processed. 

Resolved! Iphone 16

I want see where my order is 

Tyl2 by Investigator
  • 1364 Views
  • 25 replies
  • 2 Helpful

Resolved! Link to live chat not working

Hi, I got a text message saying there was a problem with my order and to contact EE via the link in the text message but every time I click on it all I get is a blank page. The link URL is to a live chat page.

Resolved! Online upgrade fails due to trade-in and EE One discount

After several failed attempts and to avoid queueing to speak to someone, I upgraded a SIM only line to a new handset which included a trade-in discount and also an EE One discount due to having EE Broadband.Received an email confirming the order numb...

Traynor78 by Established Contributor
  • 457 Views
  • 1 replies
  • 1 Helpful

Resolved! Transfer from BT

Hi put a order in on January 30  transfer from BT but still haven’t had anything done ,had a appointment but never showed.

There34 by Explorer
  • 371 Views
  • 1 replies
  • 0 Helpful