Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Resolved! Order dispatch

Hi, I placed my order on Saturday and the email said it would dispatch within 24 hours but it's Tuesday tomorrow and not heard anything, and I can't track the status because it says my session has timed out. Can anybody give me an update, thanks!  

Ashlcx by Explorer
  • 546 Views
  • 3 replies
  • 2 Helpful

Resolved! iPhone 16 pro max

I ordered my phone on the 20th of sep and I am a still waiting for delivery I’ve had no text from DPD but the we tracking is saying it is dispatched it got dispatched on the 21st anyone know what’s going on ?

Hagrid66 by Investigator
  • 486 Views
  • 5 replies
  • 1 Helpful

Resolved! iPhone 16 pro max

hi i ordered the iphone 16 pro max 256gb desert titanium on 21/09.. iv had an update saying “ good news your order is coming soon” but doesn’t say anything about dispatch, still just says order confirmed? do you know how much longer i will be waiting...

mrgnx by Investigator
  • 489 Views
  • 1 replies
  • 1 Helpful

Requesting IMEI number

Appalling response & service from EE stores online.Ordered iPhone & the parcel has been tampered with.I have requested for the IMEI number that’s on EE’s records as it’s not stated on the emailed invoice. I want to make sure there is no foul play as ...

iPhone 16 pro max order

When are you getting the next batch of iPhone orders in? Shouldn’t be taking this long when Apple are selling them on there website, or have you lot done what every other company does and under buy again and keep people waiting,

Resolved! Has my SIM been sent?

I have no way to access a phone right now and the app won’t workMy phone was stolen abroad I called EE who said they will send a new one but the call cut off (this was Wednesday) Ive been back 3 days and no sim.Any help will be appreciated 

New Order Iphone 16 pro

Hi , I have placed in-store order and they said my order will arrive within a week but when I track my order its still not initiated. Where is the delay? and why it was not communicated at the time of order.

Resolved! New Iphone

Hi,  I have ordered new Iphone 16 Pro max 512GB Black Titanium but still I didn't get any  response yet.

Riotesh by Investigator
  • 436 Views
  • 4 replies
  • 4 Helpful

iPhone 16 pro max 1tb desert titanium

It's been 20 days since I pre ordered the phone and I'm yet still waiting for it what's going on I see other people ordered there phone after me and they getting there's if I don't get delivery date this is a complete joke EE and not acceptable every...

Dkelly1 by Contributor
  • 547 Views
  • 1 replies
  • 1 Helpful