Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51736 Views
  • 117 replies
  • 15 Helpful

When will the New Galaxy Ultra watch be in stock

I have ordered the galaxy watch ultra and was told within 7 days for delivery however it has been 4 days and there are no delivery on Sunday. Does anyone know if ee have had any stock in.

ynot68b by Established Contributor
  • 446 Views
  • 5 replies
  • 0 Helpful

EE cheating ...

Ee sold me xbox with free game and video pass for 24 months.....I do have a xbox but don't have a game pass...basically that mean I won't pay 31 a month  because I need to by separately game pass what cost 14 a month....I call to EE 4 times today...t...

Pibols by Investigator
  • 566 Views
  • 11 replies
  • 2 Helpful

New phone

Trying to get a new phone sorted was told I had to call to confirm details sat on hold for nearly an hour and got cut off rang again to be on hold for an hour again eventually got through and got cut off again I give up I've paid a £30 upfront cost w...

Delayed delivery

I placed my order,for an iphone pro max exactly 1 week ago and was told i just need a 3-day wait. Until today i havent heard from EE on when the delivery will be. And there is nothing on the tracking website that says when I can get it.

New customer

I placed an order yesterday as a new customer for a new phone and sim i have paid the upfront cost but i have not received any confirmation email of payment or order i am just cocerned that the order hasnt gone through thou payment was made due to si...

Resolved! Delivery of iPhone 15

I need my delivery redirected to ee shop in French gate Doncaster as delivery driver today was incompetent and did something wrong and said the code we gave was wrong I do not want this to happen again tomorrow so can it please go to Doncaster ee sho...

Andy1925 by Explorer
  • 349 Views
  • 2 replies
  • 0 Helpful

Waiting for phone delivery

I ordered an Iphone 15 in Green on Saturday, and have received a confirmation email but have heard nothing since, on delivery. I received a text saying I could access a new document relating to the order (assuming it's the plan) online but I am unabl...

lobrien by Explorer
  • 369 Views
  • 3 replies
  • 0 Helpful

Still waiting for my phone to be delivered

Hi, I ordered a Samsung S23 last Friday, order tracking is stuck on order confirmed even though an email sent to me after I ordered said d it should be with me on Tuesday 30/7. Could you please advise me when it will be delivered? Thanks.

Scipios by Investigator
  • 527 Views
  • 9 replies
  • 1 Helpful

Delivery

I ordered an upgrade for my watch last week and received an order number etc. On order tracking it shows as dispatched 5 days ago and has not changed since this point. I also have received no confirmation email for delivery from dpd or a pin for deli...

Upgrades require a call but CC completing overloaded

I’ve been a customer for many years and am upgrading my phone to the latest iPhone. I pay DD so you already know all my details and yet you’re insisting that I call your CC in order to confirm my details…. Ok… I called this morning and sat on hold fo...

tcallway by Investigator
  • 1520 Views
  • 16 replies
  • 12 Helpful