Order dispatched but hasn’t arrived

[Megantoutt]

I ordered a Samsung galaxy a15 and I’ve been checking the tracking page daily, however the order was marked dispatched and I have not yet received a text from DPD. I’m starting to get worried that my order has been lost, could anyone help please?

[Katie_B]

Hello @Megantoutt. 

Thanks for coming here. 

When did your order move to dispatched?

Katie

[Megantoutt]

thanks for the reply, about a week ago.

[Megantoutt]

 this is all the info I’ve got.

[Katie_B]

If you have had no update in a week I'd recommend getting in touch @Megantoutt. 

Our customer care team will be able to look into this further. 

Katie

[Minkey1]

@Megantoutt 

Not sure if the screenshot is the whole thing; does the despatch notification not include a tracking reference for DPD?

[Megantoutt]

Thanks both, 

seems to have been sorted now.