Order delay on iPhone 14 pro max

graciebabe391 · ‎02-12-2022

Evening all. Is there any update on the iPhone 14 pro max please.

Chris_B · ‎02-12-2022

@graciebabe391 This public forum can not give you a update on your specific order.

When did you order ? What colour and storage size did you order as all 128Gb models have a “Expect despatch in more than 28 days”

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎02-12-2022

@graciebabe391 This public forum can not give you a update on your specific order.

When did you order ? What colour and storage size did you order as all 128Gb models have a “Expect despatch in more than 28 days”

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

graciebabe391 · ‎05-12-2022

Please forgive me if I am repeating myself I don't know where replies go. I placed an order for iPhone 14 pro max. Is there any update on stock please?

Chris_B · ‎05-12-2022

@graciebabe391 There is a waiting period and depending on what colour and storage size you ordered you’ll be waiting from around 7 days to over 28 days. There is a backlog of orders that have to be delivered and EE only have stock for orders that was made before yours. EE do not have any stock as these are sent out on the first come first served and the backlog of orders will be delivered first. You’ll be sent a tracking number one a device is allocated to you.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

graciebabe391 · ‎07-12-2022

Thank you Chris for replying along with others. I decided to cancel the iPhone 14 pro max and have ordered the iPhone plus which is in stock. Ans should receive it soon.