Order confirmed but order tracking isn’t working

briannamckee3 · ‎26-05-2026

hi, so i placed an order and i got the email today saying order confirmed. it won’t let me track the order through, saying that the order number/email or phone information is incorrect when it isn’t and im not sure how to solve this. thank you!

Alex_H · ‎28-05-2026

@briannamckee3 Yes if dispatched yesterday I would expect it to be delivered today. Typically our DPD tracking information would be sent by text.

If you are unsure I would recommend giving us a quick call, just select the option to speak to us about a bill that will get you to the right place. As if you don't receive the tracking due to using an old number one of our guides can supply the DPD tracking information to you so that you can confirm when its been delivered so you can pick it up.

Alex

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Northerner · ‎26-05-2026

Hi @briannamckee3

Try again in the morning.

If it still does not work then call EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

briannamckee3 · ‎26-05-2026

Hi, thank you for your reply.

Since my order has been confirmed, does that mean all credit checks are done/order is being sent or?

Northerner · ‎26-05-2026

Hi @briannamckee3

No, not until you have your delivery although it is a good sign.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

briannamckee3 · ‎27-05-2026

hi, i was just wondering how long it takes from order dispatched email for it to arrive in my selected collection store? thank you!

Northerner · ‎27-05-2026

Hi @briannamckee3

You'll need to speak to the EE store if you ordered via them. If not check EE order tracking: https://ee.co.uk/help/orders

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

briannamckee3 · ‎27-05-2026

Hi,

Thank you for reply. When I attempt to track the order, it still says the details are incorrect when they are not.

I received an email this morning saying my order was making its way to me now, but I was just curious of the estimated ETA.

I am not sure what options to press when ringing EE, as none of them seem relevant!

Thanks!

Peter_W · ‎27-05-2026

Welcome to the Community, @briannamckee3

Which make and model of phone did you go for here, including colour and storage version?

Whilst we can't check with the store directly to see if this has arrived, we can check stock levels to give an estimate on your delivery timescales.

Alternatively it's always worth giving the store a call directly like @Northerner recommended above.

Peter

briannamckee3 · ‎27-05-2026

apple iphone 17 pro in silver, 256GB

Alex_H · ‎28-05-2026

@briannamckee3 Thank you, that model is in stock, typically delivery will be next working day after dispatch. The store should text you within 24 hours of delivery to let you know its ready for collection.

Alex