Order Tracking: Pay Monthly orders

[Christopher_G]

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:

• The email or phone number you used to complete your order

• Your 10 digit order number

You can find your order number in the confirmation email or text that was sent to you after you completed your order.

If your order number doesn’t work

If you’re having problems with the order number, check you’re using the email address or phone number that you gave use when you placed the order.

If you still have problems, call us on 150 to confirm your order number is correct.

When will my order arrive?

SIM orders will arrive within 3-5 working days.

For other orders, once we’ve received your items from the manufacturer we do our best to get them to you within 24 hours.

You’ll get a text from our delivery partner DPD the day before your order is scheduled to be delivered.

If you’ve chosen to have your order sent to an EE store the process is the same. You’ll need to bring a valid form of ID with you when you pick it up.

What ID is needed for delivery or collection?

For a DPD home delivery you’ll need one of the following:

Photographic

Passport

International ID card

To collect from an EE store you’ll need to bring:

The card you paid with

The email confirmation of your order

A valid form of ID (a full UK/International passport or UK photo driving licence)

If the order tracker doesn’t show a delivery date

Sometimes we can’t accurately predict the delivery date of your order. This can happen when your order is a new product or is in very high demand.

If there’s no delivery date shown, or it says ‘awaiting confirmation’ it means we can’t tell you for sure when to expect your delivery. We’ll send you an update by email or text message as soon as this changes.

If you won’t be home at the time of your delivery

You can use the DPD app to rearrange your delivery in advance if the proposed time isn’t convenient.

If you miss your delivery the DPD driver will leave a card so you can arrange another delivery.

If a family member at your address has a valid form of ID and the same surname as you, they’ll be able to sign for your order.

You can find more information about orders and delivery on our Help site.

[Michael_D]

Great choice @CrisH 

When I look at the stock information that model was showing up to 28 days for delivery when the order was placed. 

It is now showing 7 days for orders placed today so it shouldn't be too much longer for you.

Does the order tracker show that the order is confirmed or awaiting confirmation? 

Michael

[CrisH]

Thank you, yes, awaiting confirmation, it's been like that for the last 2 weeks

[Michael_D]

That is fine @CrisH, I just wanted to make sure it was picking up the order.

Once we have the stock available for your order, the tracker will update and you'll get a text from DPD with tracking details when the phone is on the way.

Michael

[mikeywest]

Hello

I ordered a new phone and dpd attempted to deliver today....but i received no text message as they wanted a code to confirm delivery

[Linzi_H]

Hi @mikeywest 

Welcome to the community.

Do you have access to the DPD app? If so, you should be able to see all of your delivery details in there including the PIN you need to complete delivery.

Linzi 

[mikeywest]

hi @Linzi_H 

I was gonna say yes........but I can't complete registration due to needing a pin via text and this storm hasn't helped a lot.

Hopefully I can before another delivery is tempted.

Many thanks. 🙂

[Wong79]

When I first joined EE I didn't get anything to even say I'd been accepted I knew DPD had been because of my doorbell but they didn't leave card so I'd no clue. It arrived next day they didn't ask for code as like you I wasn't given one yet 

[Peter_W]

Hey there @mikeywest, thanks for giving that a check.

I believe the DPD driver is able to resend the code to your registered contact number on the day, but it's definitely worth getting the contact details double checked at our end so we can be sure these are correct. 

You can reach them right away by calling 150 from an EE mobile, or 07953 966 150 if you're calling from another provider.

Peter

[mikeywest]

Hiya.....it was just a case of signal dropping as they tried again tonight.....and this time i got my code to receive phone

[Peter_W]

Thanks for the update @mikeywest, I'm really glad to hear that this has come through for you now 😊

I hope you love your new phone, and if you have any questions in the future please feel free to give us a shout!
Peter