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Order Cancelled

Mickey661
Explorer

‎14-03-2025 02:54 PM - last edited on ‎14-03-2025 05:17 PM by

Hi,

I had just placed an order this morning for an iPhone 15 + contract. I got the attached email just after placing my order but about 2 minutes later got a text that my order was cancelled. I phoned the sales team just to see what was wrong and if data verification was needed but the representative was unable to find any record of the order in my account or provide reasoning as to why the order had been cancelled. My account has also been debited for this and while I understand I will be refunded, I’m just wondering if anyone knows why this has happened? 

Mod edit: [please don't post personal references on the EE Community].

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎14-03-2025 05:17 PM

Hi @Mickey661. 

Thanks for coming here. 

I have removed your screenshot as it includes your full order number, I hope that's OK. 

Did the agent search with your order number and payment information?

Katie

0 Helpful
Mickey661
Explorer
In response to Katie_B

‎14-03-2025 06:12 PM

Hi,

They had searched with my order number, but I don’t recall them using my payment information.
0 Helpful
Katie_B
EE Community Support Team
In response to Mickey661

‎14-03-2025 06:29 PM

Thanks for getting back to me. 

When did you call @Mickey661?

Katie

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