eventually spoke to someone on mobile care team, after being in a queue for 40 minutes, was then told that order was after placing my order it was immediately cancelled by EE as I am a new customer..
1- website should never have let me order if there is such a rule.
2- I was forced by BT to transfer to EE a month ago, despite being with BT for years, so I’m not actually a new customer.
3- I received no notification that order was cancelled, helpdesk said an email was sent, so that was a lie.
4- I paid for the item I’m full, money left my bank 3 days later. Strange that EE still took my money after EE cancelled it.
5- EE told me refund was not sent but has been now I phoned.
All in all disgraceful actions by EE.
