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Not returning pack received

DavidCo
Visitor

‎03-10-2022 11:58 AM

I order a new device around 2 weeks ago with Trade-in but i haven’t received any r return pack. I called and I’ve been told it could take up to 5 days to be delivered, but nothing yet, I’m a bit concerned cause I don’t want to be charged for not send the old device back even though is not my fault, somebody can help? 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎03-10-2022 12:13 PM

Hello @DavidCo ,

Welcome to the community,

Since you have requested to trade in your phone, you will be fine, as this will be on your record. Return packaging are sent by post, so depending on the post depends how long it will take.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Gembastevo
Visitor
In response to Schockwave

‎04-10-2022 08:18 AM

Hi there, I’m having the exact same issue. I even requested a new pack and nothing! It’s been 2 weeks. The phone is due to be back by tomorrow and I’ll end up getting charged the full amount if it’s not back. Please help!

0 Helpful
Christopher_G
EE Community Support Team
In response to Gembastevo

‎04-10-2022 08:20 AM

Hi @Gembastevo

I would suggest speaking to our Mobile Care team today to make them aware of this. 

Chris