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New phone

Korbelia
Explorer

‎03-10-2022 05:03 PM

Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ? 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎03-10-2022 05:15 PM

Hello @Korbelia ,

Welcome to the community,

What makes you think it is a used phone?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Korbelia
Explorer
In response to Schockwave

‎04-10-2022 01:41 AM

You send me a phone as w new one, I do tego have any information when I ordered new phone that will be a phone used not Brad new. Can I cancel this upgrade and sned back this phone?Wysłano z mojego urządzenia Galaxy
0 Helpful
Christopher_G
EE Community Support Team
In response to Korbelia

‎04-10-2022 08:11 AM

Hi @Korbelia

If you speak to our Mobile Care team, they'll be able to look into this for you. If you ordered over the phone or website, you have a 14 day return period.

Chris