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No news on delivery

Danontheboat
Visitor

Hi

i ordered a 5g mobile broadband device as an upgrade for my 4g device which I’ve had for about 10 years. Ordered it on Tuesday with the website saying despatch time of 1 day. 3 days later still no device and I’ve already paid for NowTv subscription to watch the cricket. Why the delay? Especially as I’ve had to pay £100 up front which I was not happy with after being a customer for so long. 

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Danontheboat,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James