No dispatch email

[Lornadez5642]

Hi if I contact CS about changing the colour of my handset, would they allow me to do that as I’m without a handset and I need a handset urgently ( family matters) 

[Lornadez5642]

How do I file a complaint Cs are saying it isn’t showing up on the System Steven ****** is saying it is on the system I’m just going round in circles with it 

[mod edit: employee details removed from the forum]

[Leanne_T]

Hi @Lornadez5642 

Have you spoken to Steven today? 

Leanne.

[Lornadez5642]

I’m just bein ignored

[Leanne_T]

Hi @Lornadez5642 

If you get back in touch with our mobile guides they can look into this in more detail and help with the order, you can find details for raising a complaint here. 

Leanne.

[Lornadez5642]

Finally spoken to someone they’ve said my account is stuck due to a live line or something.

[Leanne_T]

Hi @Lornadez5642 

I hope this is sorted soon for you and your order is dispatched. 

Leanne 🙂

[Lornadez5642]

After being on the phone for just over 2 hours I managed to order a new device  iPhone 13 128GB in pink over the phone yesterday, got the confirmation email with the order number etc, at 17:36

was told it would definitely be delivered today she also said, DPD wouldn’t message me straight after I placed my order  but I would recieve a text or email from DPD today tried tracking it this morning but it’s just saying you have no parcel activity, could this change today? 

[James_B]

Hi @Lornadez5642,

If it is being delivered today, you should receive a delivery notification from DPD before 11am.

Hope this helps.

James

[Lornadez5642]

I recieved a text this morning from DPD saying they’ve recieved my order and they’ll recieve my parcel shortly I’ve also received my direct debit email so fingers crossed it comes today.

[James_B]

That's great, @Lornadez5642 🙂

James