No Order Updates

harleylocke · ‎25-09-2023

Hello,

I ordered a Samsung S23 in Cream (256GB) and paid £70 upfront on 19/9/23 (last Tuesday) but have had no updates at all. The website said the phone was in stock when I ordered it and the confirmation said it would be dispatched within 1 working day, but I haven't heard anything at all since my order confirmation and it's causing me a lot of stress.

I hope someone can help me with this.

Northerner · ‎25-09-2023

Hi @harleylocke

Have you checked EE order tracking.

https://ee.co.uk/help/orders

If order tracking doesn't work then you will need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

harleylocke · ‎26-09-2023

Hello!

Nope the tracking does not work, every time it just says "Sorry, We can't show your order details"

I'll give them a ring in the morning, thanks for the advice