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New contract
My previous contract ended in January so I restarted a new contract and got a.new phone as well ,I have changed number but they are still using the old contract number also my bill has risen as well and they said my new contract was for a watch not ...
No confirmation
I have just ordered the iPhone 16 pro max however have not received confirmation however money has been taken out of my account.
Resolved! discovery+Premium?TNT
Good Afternoon, Having just transferred from BT I seemed to have lost my subscription to Discovery+/TNT, a service that is already paid for. (Probably my fault).However, all and repeated attempts to re-activate have ended in total failure with the ...
Resolved! I didn't recieve router
Hello, just wondering it might be me being stupid. Thought I'd ask on here before going to EE...hopefully save embarrassment.I've literally just got fibre to house put in, the engineer asked if I'd received a router and I hadn't. I'm still using the ...
EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2
Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connect...
Resolved! Ordered a Phone Contract, upfront payment got taken, no email confirmation.
Hiya, I recently ordered an Iphone 15 Contract on the EE website, its taken the money out of my bank account but i have had no confirmation email at all. It just refreshed the page when the payment was approved.
Phone number disconnected
I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending. [Mod edi...
A new document for your (Insert name of Phone) device agreement is available
I have ordered a new phone and received a text message teeling me to check a document I have been sent.I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.I checked the forums and a previous soluti...
Resolved! One touch switch and installation / activation dates?
I have just completed the OTS from virgin media.I did this online and was expecting to be able to choose an install date / activation date but there was no option.What is the process? I have an email from virgin media saying the switch date is in 2 w...
