No Delivery Update after 3+ days

[dandan-97]

Made my order on Sunday (28/04) and have received confirmation email of order but nothing about delivery. Is this normal? 

[Leanne_T]

Hi @dandan-97 

Thanks for coming to the community. 

Which model device including memory size and colour did you order? 

Was the order for an upgrade or new EE contract? 

Leanne 🙂

[dandan-97]

Thanks for reaching out Leanne! It’s for an iPhone 15 128gb and black and new EE contract 

[Leanne_T]

Thanks @dandan-97 

The device is showing in stock. 

Have you downloaded the DPD app? If you use the email address you registered and delivery postcode DPD will show any scheduled deliveries for the address 🙂

Leanne.

[dandan-97]

It’s not showing anything 

[Leanne_T]

Thanks for checking @dandan-97 

In this case, please call our sales guides on 0800 956 6000 and they can check the order for you. 

Leanne. 

[dandan-97]

Perfect thank you. I’ve listened to all the options but I’m not sure which one lines up with my problem? 

[Leanne_T]

Hi @dandan-97 

Please select new/joining EE to get to the sales team 🙂

Leanne.