The EE Community

Unable to activate EE Cyber Security Duo

EE sim card activation

I have just set up my sons new iphone, upgraded from iphone 11 to iphone 13.  I have inserted sim card from old iphone 11 into the new iphone 13 but I don't think it is being recognised!  Any ideas?

URGENT!!! Complaint: EE Misinformation Leading to Overbilling

Dear EE Team,I am writing to formally escalate my complaint, which I have already submitted 3 times via complaints section with no response. This matter is extremely frustrating and unacceptable.On 28th February 2025, before leaving the UK, I spoke t...

Help! You closed my account

So I’m out of the UK again until next month and had arranged to go back to pay as you go. However it says my account is now closed!!there is no live chat on the app and I am barred from calling!!! Help. 

i have prepay sim and i want to buy a contract on my sim

i want to buy a contract on my sim 

Me estan debitando 2 veces de mi tarjeta

Hola como puedo hacer para que no me debiten devla tarjeta dos paquetes y sólo uso uno gracias

Discovery + sport

Paid £20 to access French open tennis via EE ( Discovery + and TNT sports) , have tried logging in but can’t see any TV and just keep getting message ‘ contact provider for details on how to watch’ . Getting no response to my queries. Waste of £20.

Looking to buy new phone

The EE  online shop is non existant. I select new phones and it says to login to MyEE, which I already am. Not getting anywhere with this. EE have really gone downhill. I should be able to view ALL New phones available and look at what deals are n of...